Our Customer Portal

Our Customer Portal

We are excited to introduce you to our customer portal. Our portal allows for a unique, personal, and technologically efficient experience for our customers. 

To access our portal go to https://Durbanportal.dlcpm.net or click here

To access the Customer Portal User Guide click here

Doctor Info View & Modify

  • General Info - name, work phone, alternate phone, fax, email

  • Shipping and Billing Addresses

  • Modify Password

Accounting Info

  • Credit Card Payment Submission - choice of payment for current balance, a fixed amount, or a particular invoice

  • Balance and Payment Information - current, past due 30, 60, 90, last payment and statement date, and last statement balance

Alerts & Preferences

  • Specify Doctor Alerts via Email or Text Message (SMS) for certain Case Related Events as It moves through the various stages of production

  • Manage their own Customer Preferences regarding how certain products should be fabricated

  • Leave General Instructions for the lab regarding all cases

Cases

  • Submit Case Online - specify Patient Name, Shade, Products, and other pertinent information

  • View Case- search cases by patient first name or last name, date in or date invoiced, open or invoiced or all, sort cases by caseid, pan number, patient name, date in, ship date, date invoiced, total charge, and tracking number

  • Submit Case Attachments, including pictures, documents, and other electronic files

Pickup Ups

  • Request Carrier Pickups

  • View Scheduled Pickups

Contact Lab

  • Send a message directly to the laboratory

  • Order and Request Fulfillment Supplies

Toronto

Call us at 416 410 1330 or toll free at 1 800 268 4294

Email us at toronto@durbanlabs.com

40 Pippin Road, Unit 11/12

Concord, ON

L4K 4M6

Burlington

Call us at 289 337 1556

Email us at burlington@durbanlabs.com

3305 Harvester Road, Unit 1

Burlington, ON

L7N 3N2

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